Help Us

Help Us

At Emergency Repairs 24/7, a subsidiary of Pegnumi Contracting Ireland, we’re here to make your emergency repairs as smooth as possible, whether it’s a leaking pipe in Cork or a faulty fuse box in Belfast. Our goal is to get your issue sorted quickly, transparently, and with a fair price. If you need help, have a question, or want to share feedback, this page explains how we can assist and how you can help us improve.

How to Get in Touch

Got an emergency or a question? We’re available 24/7 to help. Reach out using any of the following:
• Email: jac.jones@emergencyrepairs247.ie
• Phone: +353 1603 7055
• Address: Office 125, Regus The Cube Company, Monahan Road, Cork, T12 H1XY, Ireland

We aim to respond to emails and voicemails within 24 hours, but for urgent repairs, calling us is the fastest way to get a trusted contractor dispatched.

How Our Service Works

When you contact us, here’s what you can expect:
• Upfront Pricing: We charge a fixed fee for the callout and the first hour of work. If the job takes longer, additional hours are charged at half the rate of the first hour.
• Trusted Contractors: We dispatch a vetted, local contractor to tackle your repair, whether it’s plumbing, electrical, or heating. We aim to complete most fixes within an hour.
• Longer Jobs: If a repair will take more than an hour, we’ll call you with a clear, fair quote for the full fix over the phone, so you’re never caught off guard.
• Refunds and Cancellations: If we can’t attend your site or complete the repair for a valid reason (e.g., unavailable parts), you’ll get a full refund. If you cancel after we’ve dispatched a contractor, a 50% refund applies. See our Refund and Cancellation Policy for details.

How You Can Help Us

We’re always looking to improve, and your feedback helps us do that. Here’s how you can support us:
• Let Us Know How We Did: After your repair, we’d love to hear your thoughts. Drop us an email or give us a ring to share your experience. Positive feedback keeps our team motivated, and constructive comments help us fine-tune our service.
• Spread the Word: If we’ve sorted your emergency, tell your mates, family, or neighbours! A quick shout-out on social media or a review on our website means the world to small businesses like ours.
• Keep Us Updated: If your contact details or job requirements change, let us know as soon as possible so we can keep things running smoothly.

Making a Complaint

We strive to get it right every time, but if something’s not up to scratch, we want to know so we can make it right. Please contact our Data Protection Officer, Jac Jones, at jac.jones@emergencyrepairs247.ie or write to us at Office 125, Regus The Cube Company, Monahan Road, Cork, T12 H1XY, Ireland. Include details of your issue, and we’ll aim to respond within 5 working days. If you’re still not satisfied, you can escalate your complaint to the Data Protection Commission (www.dataprotection.ie) in Ireland or, for Northern Ireland customers, the Information Commissioner’s Office (www.ico.org.uk). We’d appreciate the chance to resolve things first, though!

Why Choose Emergency Repairs 24/7?

We’re not just about fixing leaks or wiring—we’re about giving you peace of mind, day or night. Our transparent pricing, trusted contractors, and commitment to quick fixes make us the go-to for emergencies across Ireland. Whether you’re in Derry or Cork, we’re here to sort you out with a bit of Irish reliability.

Need Help Now?

Don’t hesitate—call us at +353 1603 7055 jac.jones@emergencyrepairs247.ie. We’re ready to tackle your emergency 24/7.