Refund and Cancellation Policy

Refund and Cancellation Policy

At Emergency Repairs 24/7, a subsidiary of Pegnumi Contracting Ireland, we pride ourselves on delivering fast, reliable, and transparent emergency repair services across Ireland. We understand that emergencies can be stressful, so we’ve designed our refund and cancellation policy to be fair and clear, ensuring you know exactly where you stand. Below, we outline how our pricing works, when refunds apply, and how cancellations are handled.

Our Pricing Structure

When you book with us, we charge a fixed fee upfront that covers the callout and the first hour of work. If the repair takes longer than an hour, any additional hours are charged at half the rate of the first hour. We aim to complete most repairs within the first hour to minimise disruption. If a job is likely to exceed an hour, we’ll call you to provide a full, transparent quote for the complete repair over the phone, so you can decide how to proceed.

Refund Policy

We’re committed to getting your issue sorted, but if things don’t go to plan, our refund policy is designed to keep things fair:

• Full Refund: You’ll receive a full refund of any payment made if:
   • We’re unable to attend your location due to unforeseen circumstances (e.g., scheduling issues or logistical challenges).
   • We attend but cannot complete the repair for a valid reason, such as the need for specialised parts that aren’t immediately available or issues beyond our control. In such cases, we’ll explain the situation clearly and process your refund promptly.

• No Hidden Charges: If a refund is issued, you won’t be charged for any work not completed or for the callout.

Cancellation Policy

We understand plans can change, but once a contractor is dispatched, we incur costs to get them to you. Our cancellation policy reflects this:

• Customer Cancellations: If you cancel the job after we’ve dispatched a contractor to your location, a 50% refund of the upfront callout and first-hour fee will apply. This covers the costs of mobilising our team.
• No-Show by Customer: If you’re not available at the agreed time and place, and we’re unable to contact you, this will be treated as a cancellation, and the 50% refund policy will apply.
• Cancellations Before Dispatch: If you cancel before a contractor is dispatched, we’ll provide a full refund with no charges.

How to Request a Refund or Cancel

If you need to cancel a booking or request a refund, please contact us as soon as possible:
• Email: jac.jones@emergencyrepairs247.ie
• Phone:+353 1603 7055
• Address: Office 125, Regus The Cube Company, Monahan Road, Cork, T12 H1XY, Ireland

We aim to process all refund requests within 5 working days, and we’ll keep you updated throughout. If you have any questions or concerns about a refund or cancellation, our team is here to help.

Our Commitment to You

Whether you’re in Cork, Belfast, or anywhere else in Ireland, Emergency Repairs 24/7 strives to deliver top-notch service with complete transparency. Our trusted contractors work hard to fix your issue quickly, and our refund and cancellation policy ensures you’re treated fairly if things don’t go as planned. For any queries, don’t hesitate to reach out—we’re here 24/7 to sort you out.